Driver Terms of Service

By creating an account at /d/signup, clicking “Accept”, or otherwise using the DispatchHQ driver application (the “Service”), you (“Driver” or “you”) agree to be bound by these Terms of Service (this “Agreement”) between you and DispatchHQ LLC (“DispatchHQ”, “we”, or “us”).

If you do not agree, do not create an account. You must be at least 18 years old and a legal commercial driver or authorized representative of a motor carrier to use the Service.

DispatchHQ is a software-as-a-service communications and matching platform. We let third-party freight brokerages (“Brokerages”) notify drivers about freight opportunities via SMS, push notifications, and in-app messages.

DispatchHQ is not a motor carrier, freight broker, or freight forwarder under 49 USC § 13102, and DispatchHQ does not hold any of the authorities or surety bonds required of those entities under 49 CFR Parts 365 or 387. We do not arrange the transportation of property as a principal or agent for compensation, we do not tender loads, and we do not pay carriers. Each Brokerage on the platform holds its own FMCSA broker authority (or operates as a motor carrier or shipper) and is solely responsible for compliance with 49 CFR Part 371 and any applicable financial-responsibility requirements.

Any contract to haul a load is formed directly between you and the Brokerage that posted it, on the Brokerage's own rate confirmation and terms. DispatchHQ is not a party to that contract.

We do not pay you. Brokerages pay carriers directly per their own terms. DispatchHQ never collects, holds, or remits freight charges. If you have a billing, detention, claims, or payment dispute, it is between you and the Brokerage.

You log in via SMS one-time passcode to the phone number you register. Keep that phone secure. You are responsible for any activity on your account, including load acceptances, counter-offers, and GPS check-ins made from it.

You agree to provide accurate signup information (legal name, MC/DOT numbers if any, equipment, home base). If you signed up on behalf of a carrier company, you represent that you are authorized to do so.

At signup you separately consent to receive SMS load alerts from DispatchHQ on behalf of any Brokerage on the platform. Message and data rates may apply. Reply STOP to any text to opt out of further marketing texts; reply HELP for help. Opting out of SMS does not terminate your account by itself.

If you enable push notifications, we'll send load alerts via your browser/operating system's push service. If you enable per-load GPS tracking on a load you've accepted, we share your live location with the Brokerage that posted that load while the haul is active. Tracking ends when you mark the load delivered or disable tracking in the app.

When you reply “YES” to a load offer, click Accept in the driver app, or counter at a different rate, you are entering a prospective agreement with the Brokerage that posted the load, subject to that Brokerage's rate confirmation and any additional requirements (insurance, authority, signed carrier packet, etc.). DispatchHQ is not a party to that agreement.

Load offers are first-come-first-served: the first eligible YES wins. We may revoke, edit, or cancel a load at the Brokerage's request at any time.

After a load is marked delivered, you and the Brokerage may each leave a 1-to-5 star review of the other party. Reviews are public on Brokerage profile pages and your driver profile. You agree to post reviews in good faith, based on your direct experience with that load. Do not post reviews that are defamatory, harassing, discriminatory, or contain personal information of individuals.

We may remove reviews that violate these Terms or applicable law, but we are not obligated to monitor or moderate reviews.

You agree you will not:

• use the Service for any load that would require you to violate FMCSA regulations, hours-of-service rules, or applicable law;
• create multiple accounts, impersonate another driver or carrier, or share account credentials;
• scrape, crawl, or automate the Service other than by features we explicitly provide;
• use the Service to recruit drivers off-platform, spam Brokerages, or send harassing or fraudulent messages;
• attempt to reverse engineer, disrupt, or probe the Service for vulnerabilities outside a coordinated-disclosure program.

We process the data you provide (name, phone, MC/DOT, equipment, geographic location, load responses, SMS history, reviews) to operate the Service. We share it with Brokerages on the platform to the extent necessary for them to dispatch loads to you. We do not sell your personal information to third parties for advertising.

You may request deletion of your account by emailing support@1stopresolutions.cloud. We may retain audit records for up to 5 years to satisfy legal and regulatory obligations (TCPA, FMCSA, contract disputes).

The Service is provided “as is” and “as available”. We make no warranty that loads will be available, that Brokerages will pay promptly, that any particular load will be profitable, or that the Service will be uninterrupted or error-free. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

To the fullest extent permitted by law, DispatchHQ will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunities, arising out of or related to the Service, whether in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.

Our aggregate liability to you under this Agreement will not exceed one hundred U.S. dollars ($100), which you acknowledge is a fair allocation of risk given that the Service is provided to you free of charge.

You and DispatchHQ agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except that either party may bring a claim in small-claims court if it qualifies.

You waive the right to bring or participate in a class action, class arbitration, or representative action against DispatchHQ. If this class-action waiver is found unenforceable, then the entire arbitration provision in this Section will be null and void, but the rest of this Agreement will remain in effect.

You may opt out of this Section by emailing legal@1stopresolutions.cloud with the subject “Arbitration Opt-Out” within 30 days of first accepting this Agreement.

You may stop using the Service and request account deletion at any time. We may suspend or terminate your account if you violate this Agreement, create risk for us or other users, or at our reasonable discretion. Sections that by their nature should survive termination (disclaimers, liability, arbitration, governing law) will survive.

We may update this Agreement by publishing a new version at this URL with an updated version string. If the change is material, we will prompt you to re-accept on your next login before you can continue responding to load offers.

This Agreement is governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Any Disputes not subject to arbitration will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

Questions about these Terms? Email legal@1stopresolutions.cloud.