Privacy Policy

Version loadyard-v2 · Effective August 2026

1. What this policy covers

This Privacy Policy describes how LoadYard (“LoadYard,” “we,” “us”) collects, uses, shares, and safeguards information about contractor companies that subscribe to the platform and subcontractors and equipment operators who receive job offers via the platform. By using LoadYard you agree to the practices described here.

2. Information we collect

2.1 From contractor companies

• Account info: name, email, password (hashed), company name, business license details, business address.
• Job info: work site / origin and destination, machine and trade needed, wet or dry hire, rate, schedule dates, material, weight, notes, and job photos.
• Sub records the company uploads or creates: business name, license details, phone, email, equipment, service areas, rate history, notes.
• Usage telemetry: pages viewed, features used, IP address, user agent, session timestamps.

2.2 From subs and operators

• Identity: business name, operator name, license details, phone number, email, home base.
• Equipment + work: machines and equipment types, trades, crew size, service area, capabilities description, work photos and video links you add to your profile.
• Consent records: timestamped TCPA SMS-consent acknowledgement and Subcontractor Terms of Service acceptance, with the form version that was shown.
• SMS messages we send to or receive from your number, including delivery status from the carrier (e.g. T-Mobile, AT&T, Verizon).
• Optional location: when you opt into ambient live-location share or post a check-in, we record your latitude/longitude with a timestamp. You can disable this at any time from the driver app.

2.3 From third parties

• Public records: where a company requests verification, we may reference public licensing and business registries and store the public record (legal name, license status, address).
• Geocoding: we send origin/destination/home-base addresses to a geocoding provider to convert them into lat/lng coordinates for mapping and proximity ranking.
• Twilio: we use Twilio for SMS delivery. Twilio receives your phone number and the message body in order to deliver the SMS.

3. How we use your information

• Match open jobs to eligible subs and operators based on equipment, location, work history, and predicted availability.
• Send job offers, follow-up nudges, accept/decline confirmations, and work orders to subs who have given prior express written consent (SMS) or through in-app, email, and push channels.
• Generate the ranked sub recommendations and availability predictions used by the contractor dashboard.
• Maintain a system-of-record audit log of platform events (TCPA compliance — 5-year retention).
• Push events to brokerage-configured outbound webhooks (HubSpot, Salesforce, Sales Tracker, etc.) when the brokerage has set up an integration.
• Detect and prevent fraud, abuse, opt-out evasion, and platform misuse.
• Communicate with you about your account, the service, and material changes to these terms.

4. How we share your information

We do not sell your personal information. We do not share information for marketing purposes. We share only as follows:

• On the public open marketplace (you control what appears): jobs a contractor lists on the open marketplace are published at /market/jobs without a login — work locations, machine/trade, rate, schedule, notes, and job photos, with the posting company’s name. Listing is the default when posting a job; every post form has an unticked-able checkbox and any open job can be delisted from its detail page. Sub and company profiles appear on the public directory and work feed only when they contain content you added yourself (services description, service area, equipment, crew size, years in business, business name, work photos/videos, availability posts). Phone numbers, email addresses, and street addresses are never published on marketplace pages — contact happens through the platform after sign-in.
• Between contractor companies and subs transacting on the platform: when a company offers you a job, the company sees your name, equipment, service areas, response history, and rate history. When you accept a job, the company receives the work order and contact info needed to coordinate the work.
• Across companies (subs in shared pool only): if your company opts into the shared sub pool, your platform-level reputation (response rate, acceptance rate, on-time rate over a 90-day window) is visible to other shared companies. Companies in “private” pool mode do not expose their sub rosters across the platform; the public marketplace shows only the self-authored profile content described above.
• Service providers under contract: Twilio (SMS delivery), Resend (email delivery), Render (hosting), and our geocoding provider, each acting as a sub-processor under contractual obligations to use the data only as instructed by us.
• To brokerage-configured outbound webhooks: when a brokerage sets up an integration in /settings/webhooks, we POST signed event payloads to the URL the brokerage chose. The brokerage controls those endpoints; what happens to data after it leaves LoadYard is governed by that downstream system's policies.
• To comply with law: in response to lawful subpoenas, court orders, or government requests, or to enforce our Terms.
• In a business transaction: if 1 Stop Resolutions LLC is acquired, merged, or sells substantially all assets, your information may transfer to the successor under the same protections.

5. SMS, TCPA, and 10DLC

Subs opt in to receive SMS job offers by completing the signup form at dispatchhq.live/d/signup or by claiming a directory listing at dispatchhq.live/claim. Both flows present two separate, non-preselected SMS-consent checkboxes: (a) a required consent to receive account-related texts (login verification codes, security alerts, and account notifications), and (b) a separate optional consent to receive job-opportunity notifications. You may opt into either independently, and you must also accept the Subcontractor Terms of Service. Message frequency varies and message & data rates may apply.

Each consent’s timestamp, IP address, and form version are recorded server-side. Reply STOP to any LoadYard SMS to opt out; Twilio Advanced Opt-Out honors the request immediately and within the TCPA-required 10-business-day window. Reply HELP for contact information. Standard message and data rates apply.

5.1 Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers, SMS opt-in status, SMS consent records, and the contents of SMS messages we send to or receive from you are used only to operate the LoadYard job-dispatch service. Phone numbers are shared only with (a) the contractor company whose job you accept, so the company can coordinate the work with you, and (b) Twilio, our SMS-delivery sub-processor under contract. Phone numbers and SMS opt-in data are never sold, rented, licensed, or shared with any third party or affiliate for marketing or promotional purposes.

6. Location data

Location collection is opt-in for subs. You can disable ambient live-location share at any time from the sub portal under Settings → Live Location. Disabling stops new location pings; existing pings remain in the audit log per Section 9 (Retention). Contractor companies do not see real-time GPS unless you have explicitly enabled live-location share or you have an active job (in which case the company sees check-in pings you post during the work).

7. Security

Passwords are stored hashed with bcrypt. All traffic between your device and LoadYard is encrypted in transit via TLS. Database connections to our hosting provider use TLS/SSL. Audit events, SMS records, and consent records are append-only.

No system is perfectly secure. If we discover a security incident affecting your information we will notify you and any required regulators consistent with applicable breach-notification laws.

8. Your rights

• Access & correction. Contractor companies can view and edit their account, company profile, and sub records inside the app. Subs can view and edit their profile under /d/profile — removing profile content (services, area, photos, posts) also removes it from the public marketplace.
• Deletion. Subs may request deletion of their personal information by emailing dispatchhq@dispatchhq.live. We will delete identifiable data within 30 days, retaining only the aggregate reputation metrics required for platform integrity and the audit-log entries required by TCPA / 10DLC compliance.
• Opt-out of SMS. Reply STOP to any LoadYard message at any time.
• Outbound webhook data. If a brokerage you have transacted with has an outbound webhook configured, your transaction data may have been sent to a third-party system the brokerage controls. Contact the brokerage directly to request deletion downstream.
• State-specific rights. Residents of California, Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws may have additional rights (right to know, right to delete, right to portability, right to correct, right to opt out of targeted advertising / sale — LoadYard does not sell information or engage in cross-context behavioral advertising). Email dispatchhq@dispatchhq.live to exercise these rights.

9. Retention

• Account records: while your account is active, plus 90 days after closure.
• Audit-event log (TCPA / 10DLC system-of-record): 5 years from event date.
• SMS message log: 18 months from send date.
• Location pings: 90 days from collection.
• Webhook delivery log: 30 days (auto-pruned by scheduled job).

10. Children

LoadYard is a B2B construction platform. We do not knowingly collect information from anyone under 18.

11. International users

LoadYard operates from the United States. If you access the platform from outside the U.S., your information will be transferred to and processed in the U.S. By using the platform you consent to that transfer.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced in-app and the “Effective” date at the top of this page will be updated. For subs, material changes that affect SMS practices will trigger a re-acceptance prompt on next login.

13. Contact

Questions about this policy or your data: dispatchhq@dispatchhq.live. Postal: 1 Stop Resolutions LLC, 66 West Flagler Street, Suite 900, Miami, FL 33130.